Connect your RT account to LNL Web Services

Important

This guide is intended only for users with an existing RT account

The RT integration makes it possible to manage the TFed database through other LNL web services such as the LNLDB and Slack. General users (without an account) can always submit tickets or comment on existing ones, however an account will be required for just about everything else. Once linked, privileged users in RT will be able to modify ticket information and perform other administrative tasks without the need to sign into RT directly.

Create an Auth Token

In order to link your RT account with your LNL account, you’ll first need to generate an Auth Token. Sign into RT then select Logged in as … > Settings > Auth Tokens from the menu bar.

Note

If you do not see this option, then unfortunately you do not have the necessary permissions to use the RT integration.

In the top right corner of the page, click Create. In the dialog that appears, enter your password and a name for your token. We recommend naming your token something like LNL Web Services so that it can be easily identified later.

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Once you click Create, your token will appear in a message at the top of the page. Copy the token (the text that appears between the quotation marks) and continue to the next step.

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Caution

Remember: Treat your token like a password and do not share it with others! Your token will only be displayed once.

Activate the RT Integration

Activate

Once you’ve generated an auth token, click the button above to start the setup process. You can also get there through your profile page by clicking the Preferences button, then scrolling down to the Request Tracker section and clicking Connect Account. When prompted, enter your token then click Submit.

And that’s it! Your accounts are now linked.

Note

Changing your password does not invalidate your auth token. If you wish to unlink your accounts, log into RT and revoke the token.

Last Updated: August 11, 2021